Cancelling your subscription
- You can cancel any time in Settings → Plan & billing → Cancel subscription. If you pay by UPI AutoPay, you can also cancel the mandate from your UPI app.
- Cancelling stops future renewals. Your paid plan stays active until the end of the period you have already paid for, then your account moves to the free plan.
- Nothing you created — campaigns, media or connected accounts — is deleted when your plan ends.
Refunds
- Payments for the current billing period are not refunded when you cancel or downgrade part-way through it, because you keep access until the period ends.
- If you were charged twice, charged after cancelling, or charged in error, tell us within 7 days of the charge and we will refund it in full.
- Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days, depending on your bank.
- Nothing in this policy limits any refund rights you have under the law that applies to you.
Plan changes
Upgrades apply immediately and you pay only the difference for the rest of the current period. Downgrades and switches between monthly and yearly billing take effect at your next renewal.
Contact
For billing questions or refund requests, write to privacy@postgaadi.com from the email address on your account and include the payment date and amount.